Case Management needed in UK government

April 13, 2010 at 12:04 pm | Posted in Performance | Leave a comment
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What are the possibilities for Case Management (xCP) in British Government departments? In the UK, like some other countries, a Freedom of Information legislation requires government bodies to comply with “reasonable” requests for information. It’s probably one of the best pieces of legislation introduced by the current UK government.

Have a look at this blog entry which is linked to a site (independent of government) that allows people to make and monitor FOI requests. Amazingly some FOI processing is delayed or mistaken simply due to emails being sent to the wrong address. If the assumption about some government bodies using correspondence management systems that require transcribing of return emails addresses is true then there is plenty of scope for proper systems integration to fix this.

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