Proving database connectivity

April 25, 2007 at 3:23 pm | Posted in Architecture, Documentum and Oracle, Troubleshooting | Leave a comment

I was faced with the problem of a Content Server not starting following a server reboot. I brought up Documentum Server Manager which had both the Start and Stop buttons greyed out. This usually means the service has been asked to start up but is still in the startup process. After 10 minutes with no CPU or IO activity I concluded that the connection to the database had hung. Killing the documentum.exe process and starting the content server service again had no effect so I started a command prompt and typed:

c:\>sqlplus /nolog
SQL>connect system/******


No problem with connecting to the database.

After scratching my head for a few minutes I thought I’d check the Oracle TNS Listener:

Connecting to (ADDRESS=(PROTOCOL=tcp)(PORT=1521))

The command hung and usually there’s a load of status information after the connecting line so the problem seems to lie with the listener. After restarting the Oracle TNS Listener service the docbase started up sucessfully.

But hold on! How come SQL Plus could connect? Doesn’t that require the listener to reach the database? In some cases it doesn’t. Using the simple connect system/****** connects you to the default database on the local machine and doesn’t require the listener. However if I had used the connect user/password@connect_string command format:

SQL>connect system/******@dctm3

I would have got the same hanging behaviour I got from the content server. In this case dctm3 is a net service name defined in the tnsnames.ora file.

It’s always useful to have simple troubleshooting tools to test out if all components in the system are up and running. Using SQLPlus to test connectivity to the database is a good idea but the test needs to be as close as possible to the calls the Content Server would have been making. In future my SQLPlus troubleshooting test will be:

  1. Open server.ini for the content server and retrieve the database connection string contained in the database_conn key
  2. Test the connection from SQL Plus using the connection string connect user/password@connect_string

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