EMC World - Transformation of ECM

May 9, 2011 at 7:00 pm | Posted in Performance | Leave a comment

My notes and comments from Chris Preston’s Transformation of ECM session.

• Value Creation
• Used to be transformation of raw materials via industrial processes
• Now application of content processing and analystics to data creating valuable knowledge
• Originally ECM was about operational efficiencies now more about strategic advantage

3 dimensions of information growth:

• Volume (obviously!)
• Richness Chris mentioned specifically document formats but I would add relationships and context as key elements of the richness
• Dispersion – data is no longer necessarily within organisational data centres. Think of public cloud, facebook, information residing with partners and customers
• Really nice slide on Increase of Regulations & Standards – it just shows those words with a background of hundreds of regulations/standards from around the world
• Supporting the New User
• They use facebook instead of email -> demand new ways of working based on home experience
• They want to self provision don’t/can’t wait for IT
• Expect choice on device types – no longer just your work desktop

I have more to say on this but that will have to wait for another post

• Evolution of IT – waves of IT change every 15 or so years
• Desktop – this was about increasing computer capacity, database applications, client server
• Web – ubiquitous connectivity, just coming out of this era
• Post-PC – Now! multi-device, choice, context
• Implications
• Users want choice
• Data centres are becoming consolidated (public and private cloud) but data is more dispersed
• Information Fabric I think this will be one of the buzzwords of the week!
• Now started to talk about how this relates to information products
• slide with 3 vertical stacked layers, bottom to top:
• • Information governance SourceOne and records managent
  • ECM
  • Case Processing
• Captureie Captiva – great RoI often 4-6 months
• Centralized Information Management – federated repositories and CMIS – not monolithic repository, that doesn’t work
• New User Experience – ECM your way – native app, sharepoint, web etc. and of course centerstage
• case processing
• Best of Breed approach, works fine initially but becomes/is brittle due to all the integrations
• Alternative Case Management platform – xCP
• Showed a real-life example of a Loan application (there was a mention for Chris Campbell of First Command!)
• The big news
• Announced a location independent EMC On-Demand
• Includes ECM, Case Managenent, capture and DocSciences (customer engagement)
• Managed by EMC experts
• Can be on or off premises
• just a taster there will be more on this later in the week

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